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We will soon be adding many new online support features, account tools, and e-learning materials for your convenience.

Technical Support Information
If you are having trouble with your hosting account or account features, please feel free to call our offices at 413.586.1192 during regular business hours, or use our 24-hour emergency support line. You may email us at Please note, all sales and customer service inquiries should be directed to us at 413.586.1192 or toll-free at 866.4.Dot.Inc or by email at

Emergency Support
If you need emergency support, please
click here for our online emergency support form, which will notify one of our staff members, on-call, of your issue needing prompt attention.

Terms, Conditions, and Acceptable Use Policy
View our Terms, Conditions and Acceptable use policy with regard to Dot.Inc Solutions servers and equipment involved in our Internet services, click here.

Junk Email (SPAM) Software
Spam Defense is quickly becoming a necessary component of your online security and privacy protection. With email communication quickly becoming filled with more hazardous, offensive, and annoying spam than legitimate emails, you can't afford to not protect your mailbox with the SPAM INSPECTOR. If you are tired of the frustration of receiving more spam than real email,
Download the Free Trial, and find out why the Spam Inspector is one of the most downloaded and used anti-spam software applications available. To learn more, click here.

Online Hosting Support Manual
View our complete online support manual, where you will find helpful instructions and other general information on your hosting account features and add-ons- available via your online Control Panel (click "Getting Started Wizard".

Secure Payment Center
If you would like to contact our billing department, or make payments to your account, you may use our secure Online Payment Center. Make payments conveniently using Visa, MasterCard, or American Express cards,
click here

Upgrade & Add-ons to Your Account
If you would like to upgrade your hosting account, use our online upgrade request form found here. Coming Soon!

Remote Help
If instructed by a Dot.Inc technician, please click here for Remote Desk assistance. Note: After clicking, please select "Run" on the following dialog screens for proper installation.



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